Area Coordinator for Residence Life and Operations
Location: Hickory, North Carolina
The Area Coordinator (AC) for Residence Life and Operations is a twelve-month, live-in staff member in the Office of Student Life at Lenoir-Rhyne University’s Hickory Campus, with occasional responsibilities in residence life at our graduate campus in Columbia, SC. ACs are the professional staff members available in the residence halls for student contact, student concern, programming and engagement. The AC serves as a front-line responder in campus emergencies, is sometimes required to work non-traditional hours, including evenings and weekends, and works directly with students from diverse backgrounds.
As a Student Life staff member, the AC will join an experienced, dedicated team who is student-focused and works to promote a safe, welcoming and engaging environment for the campus community. Area Coordinators work with colleagues and the Director of Residence Life to maintain designated residential spaces (200+ students per Area Coordinator), train and supervise Resident Assistant student staff and provide on-call and crisis intervention duties in designated residence halls. To enable on-call responsibilities, each AC is provided with a private apartment with a full kitchen, utilities, cable and internet in a residence hall as part of their compensation package.
The person in this role will be responsible for the following:
Supervision
- Work with the Residence Life team to select, train, supervise and evaluate RA staff.
Community Development
- Foster individual and community development by means of individual and group advising; staff supervision and training; appropriate role modeling; program development and implementation; performance of administrative functions; and participating as a member of the Student Life staff team.
- Utilize Raftr to promote community and engagement within residence halls.
Duties/Responsibilities
- In collaboration with other Area Coordinators and the Director of Residence Life, be responsible for the overall coordination of the student development and housing component of assigned Residence Halls.
- Assist with programming within residence halls as needed.
- Coordinate implementation and management of residential software and development (eRezLife).
- Coordinate check-in and check-out procedures.
- Co-create the housing assignment process.
- Create and maintain Residence Life social media pages.
- Create, maintain and distribute all digital marketing for residence life.
- Rotate work schedule with other ACs to reflect Saturday programming to include securing student transportation to local events and activities.
- Support residence life programs and experiences on LR’s Columbia, SC campus on an as-needed basis.
- Assist with student retention efforts as needed. Residence life is KEY to retaining students!
- Serve on Student Conduct Council
- Support the Office of Student Support and Outreach on an as-needed basis.
- Support residence life programs and experiences on LR’s Columbia, SC campus on an as-needed basis.
Crisis Management
- Respond to emergencies in an efficient and effective manner to ensure safety and well-being of residents.
- On call responsibility for the campus on a rotating basis with other Residence Life Staff members. This includes providing 24-hour on-call emergency services on a rotating basis. During this time, duties include responding to emergency situations, assisting with life threatening medical issues and going to the hospital with students should an emergency occur.
Additional Responsibilities
- Assist the Director of Residence Life in the formulation of residential policies and procedures.
- Assist Director of Residence Life in establishing collaborative relationships with campus partners across all campuses.
- All other duties as assigned by Director of Residence Life.
Diversity, Equity and Inclusion
Diversity and inclusiveness are integral to the university’s commitment to excellence in service, engagement, and education. We are particularly interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with employees and students from diverse backgrounds, and/or incorporating diverse perspectives into student life policies, practices and programming.
Required/Preferred Education, Skills, and Abilities
- Completed bachelor’s degree required. Master’s degree is a plus, but not required.
- Some experience with social media required.
- Residence Life experience required. Experience with residence hall programming and/or managing student workers a plus.
- Experience with program assessment, especially in student life, a plus.
- Experience with residential and engagement software (i.e., eRezLife, Raftr, etc.) a plus.
- Training in crisis intervention, de-escalation, etc. a plus
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy and to work with individuals at all levels of the university.
- Excellent time management and organizational skills with a heightened attention to detail.
- Strong analytical skills and problem solving/conflict resolutions skills.
- Proficient with Microsoft Office Suite or related software.
- Bilingual Spanish Preferred.
Reporting
- Reports to the Director of Residence Life in the Office of Student Life at Lenoir-Rhyne University.
Compensation
- Compensation package includes salary, benefits, private 1 or 2 bedroom/1 bath apartment in student housing with utilities, cable, internet, free parking and a limited meal plan.
Physical Requirements
- Some prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 30 pounds at times.
- Ability to attend and preside over events, lectures and meetings.
- Ability to travel with students, faculty and staff throughout campus and off campus as needed.
- Must be able to traverse various athletic grounds and facilities.
- Valid driver’s license and access to a reliable vehicle.
- CPR and First Aid certification expected.
Work Schedule
- Standard office hours M-F 8a-5p, with rotational and occasional evening and weekend work as needed based on job responsibilities
- Ability to be available on-call as part of a rotational schedule with other Residence Life staff
- Subject to change based on university need, scheduled courses and university growth
Behavioral Expectations
- Maintain high integrity, confidentiality and ethical standards.
- Maintain a healthy and safe environment.
- Maintain and contribute to a professional, respectful, courteous, diverse, equitable and inclusive environment
- Treat other individuals with dignity, respect and kindness.
- Adhere to all university policies, procedures, standards, values and comply with all federal, state and local laws.
Position requirements in the role description outlined above indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities, and requirements of the position and are not intended to be construed as an exhaustive list for the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove, or waive the responsibilities, duties, and skills required of the position.
Non-Discrimination and Equal Opportunity Policy
Lenoir-Rhyne University does not discriminate on the basis of race, color, national origin, citizenship, religion, political affiliation, age, marital status, sex, gender (including gender identity and expression), sexual orientation, disability status, genetics, pregnancy or veteran status.
Lenoir-Rhyne’s Non-Discrimination and Equal Opportunity Policy extends to all aspects of employment, including but not limited to recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluations, compensation and benefits as well as the education setting. Lenoir-Rhyne is committed to providing an environment that promotes diversity, equity, inclusion, and belonging for faculty, staff, students, contractors, volunteers and visitors.