Production Assistant
Location: Hickory, North Carolina
The Event Production Assistant is a vital member of the Conference & Events team assisting with delivery, set-up, onsite client support, breakdown and storage for a variety of indoor and outdoor campus events (e.g. meetings, concerts, lectures, ceremonies and conferences). Reporting to the Production Manager, production assistants set up and take down tables, chairs, stage, multimedia and audio-video equipment, as well as other event related inventory, and interact with clients and presenters on a regular basis. Production assistants also support front of house tasks and run sound and light boards in various facilities. The role requires confidence, flexibility, collaboration and excellent customer service skills.
Customer Service
- Interact with customers in a courteous, hospitable and efficient manner
- Acquire sufficient knowledge about event, facility and equipment so that questions and answered and problems are resolved in a satisfactory and timely manner
- Prior to and during events, evaluate client’s needs and determine the best methods to assist and problem solve; taking public and personal safety into consideration
Event Preparation
- Transport, set up and strike of event equipment
- Inspect facility and equipment for any deficiencies
- Unlock and secure buildings used for an assigned event
Inventory Management
- Assist team when cleaning, maintaining or performing inventories
- Locate misplaced items and make minor repairs to damaged event items
- Assist with the storage, allocation, distribution, delivery, inventory and set-up of all non-electrical equipment
- Sort and prepare event items for delivery
- Organize, clean and maintain storage areas, trailers and vehicles
Technical
- Assist in event preparation and setup for various technical events including theater and music performances, symphony and multi-piece bands and lectures
- Work with various wired and wireless microphones, speakers, basic stage lighting and uplighting in both indoor and outdoor spaces
- Once trained, assist in the operation of audio mixing consoles (both analog and digital), portable PA systems and stage lighting systems
Required Qualifications
- Availability for mornings, evenings and weekends as needed, and able to work both indoor and outdoor events
- Detail oriented
- Excellent customer service
- Effective written and verbal communication skills
- Proficient in Microsoft Office Suite
- Enjoy working in a team environment
- Comfortable and flexible under stress and when juggling multiple tasks
- Comfortable in a fast-paced and/or "hurry up and wait" environment
Desirable Qualifications
- Sound Reinforcement (Analogue and Digital)
- Stage Lighting and stage management experience a plus
- Experience with events or productions on a college campus a plus
- Experience with scheduling or event management software a plus
- Bilingual in Spanish a plus
- CPR and First Aid certification expected a plus
Reporting
- Reports to the Production Manager in the Office of Conference & Events
Compensation
- Compensation package includes salary and benefits
Physical Requirements
- Some prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 30 pounds at times.
- Must be able to traverse various campus and athletic grounds and facilities.
- Driver's License (or ability to obtain one) and good driving record
Work Schedule
- Standard office hours M-F 8a-5p, with occasional early morning, evening and weekend work as needed based on event schedules
- Subject to change based on university need, scheduled events and university growth
Behavioral Expectations
- Maintain high integrity, confidentiality, and ethical standards.
- Maintain a healthy and safe environment.
- Maintain and contribute to a professional, respectful, courteous, diverse, equitable and inclusive environment
- Treat other individuals with dignity, respect, and kindness.
- Adhere to all university policies, procedures, standards, values and comply with all federal, state and local laws.
Diversity, Equity and Inclusion
Diversity and inclusiveness are integral to the university’s commitment to excellence in service, engagement, and education. We are particularly interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with employees and students from diverse backgrounds, and/or incorporating diverse perspectives into student life policies, practices, and programming.
Non-Discrimination and Equal Opportunity Policy
Lenoir-Rhyne University does not discriminate on the basis of race, color, national origin, citizenship, religion, political affiliation, age, marital status, sex, gender (including gender identity and expression), sexual orientation, disability status, genetics, pregnancy or veteran status.
Lenoir-Rhyne’s Non-Discrimination and Equal Opportunity Policy extends to all aspects of employment, including but not limited to recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluations, compensation and benefits as well as the education setting. Lenoir-Rhyne is committed to providing an environment that promotes diversity, equity, inclusion, and belonging for faculty, staff, students, contractors, volunteers and visitors.
Position requirements in the role description outlined above indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities, and requirements of the position and are not intended to be construed as an exhaustive list for the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove, or waive the responsibilities, duties, and skills required of the position.