Student Record Specialist

Location: Hickory, NC

Position Summary:

Lenoir-Rhyne University is seeking a detail-oriented, highly organized, systems-thinker to join our team as a Student Record Specialist. The Student Record Specialist plays a key role in supporting the academic success of our students and ensures the accurate maintenance of academic records. The Student Record Specialist is responsible for a range of essential duties, including processing forms, assisting with student transfer evaluations and degree audits, and stellar student service.

Reporting

The Student Record Specialist reports to the University Registrar.

Essential Duties and Responsibilities

The Student Record Specialist has the following specific job functions:

• Academic Policy Compliance: Maintain a strong commitment to the integrity, accuracy, and security of all student data in accordance with FERPA guidelines. Stay informed about and ensure compliance with university academic policies and curriculum.
• Degree Audits: Collaborate with the Transfer and Graduation Coordinator (TGC) to produce degree audits for students, ensuring they meet graduation requirements.
• Graduation Clearance: Assist the TGC with the graduation clearance process across multiple staff, including reviewing applications, awarding degrees, and producing diplomas.
• Transfer Evaluations: Assist the TGC to provide timely transfer evaluations for new and current students.
• Student Forms Processing: Serve as the primary processor for all student-submitted forms, including but not limited to Program Change, Course Add Drop, and FERPA Disclosure.
• Faculty Forms Processing: Serve as the primary processor for all faculty-submitted forms, including but not limited to Course Offering Change, Grade Change, and Manual Registration.
• Communication and Support: Serve as a resource for students, faculty, and staff regarding academic policies, transfer evaluations, audit information and other academic matters. Respond to inquiries, provide guidance, and resolve issues effectively and professionally.
• Technology and Systems: Utilize the student information system (SIS) (currently PowerCampus), Microsoft Office Suite, curriculum audit software (currently implementing Stellic), and other relevant software to manage student records, generate reports, and maintain accurate data. Assist University Registrar in accurately maintaining the online course catalogs (Acalog), self-service system (myLR), and the public-facing office website.
• Serve on university committees and perform other duties as assigned.  

Required Qualifications

• Bachelor’s degree.
• Proficient computer and technical skills, including Microsoft Office Suite or related software.
• Excellent verbal and written communication skills, with experience working with individuals at all levels of the university.
• Strong interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Effective problem-solving ability and organizational skills.
• Excellent time management skills to handle multiple tasks and deadlines effectively.
• Great attention to detail and accuracy in managing student records.
• Ability to occasionally work outside normal business hours, such as during campus events or preregistration.
• Demonstrates ability to build positive relationships among diverse faculty, staff and students.
• Demonstrates initiative, creativity and the ability to work well independently and in a team, and ability to manage multiple responsibilities concurrently. 

Preferred Qualifications

• Bachelor’s degree in a relevant field such as education, administration or a related discipline.
• Experience in a Registrar’s Office or other related college academic administration office.
• Understanding of degree audit systems (Stellic) and academic catalog software (Acalog).
• Familiarity with academic policies, procedures and regulations governing higher education institutions.

Position requirements in the role description outlined above indicate the minimum level of knowledge, skills and abilities deemed necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities, and requirements of the position and are not intended to be construed as an exhaustive list for the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove, or waive the responsibilities, duties, and skills required of the position. Employment is contingent upon a satisfactory background check. This position is subject to available funding. Applicants must be legally authorized to work in the United States.

Anticipated Start Date: October 20, 2025

Compensation

Lenoir-Rhyne University offers a competitive salary and benefits package. Salary transparency is a priority; detailed information will be provided to candidates during the interview process. 

Application Process

While completing the application, candidates will be prompted to submit a:

• Cover letter, specifically discussing how one’s professional experiences and perspectives relate to the needs of the position.
• Resume, including the names and emails of three references. References will only be contacted for finalists, and candidates will be notified in advance.

Lenoir-Rhyne University promotes a welcoming campus environment that is integral to the university's commitment to excellence in engagement and education. We are particularly interested in candidates who have demonstrated experience nurturing a welcoming community, working with faculty, staff and/or students from all walks of life and/or incorporating varied perspectives and traditions in their current or previous positions. This commitment is rooted in our Lutheran tradition of fostering wisdom, nurturing vocation and preparing students for lives of purpose while serving the common good. 

About Lenoir-Rhyne University

Lenoir-Rhyne University is a co-educational, private, comprehensive institution founded in 1891, with its traditional campus located in Hickory, North Carolina, a city of more than 40,000. The university has additional graduate centers in Asheville, N.C., and Columbia, S.C. Situated in the foothills of the Blue Ridge Mountains, Lenoir- Rhyne is less than an hour’s drive from Charlotte, and the Hickory-Lenoir-Morganton Metropolitan Statistical Area has a population of about 365,000. The university now offers more than 45 undergraduate and 20 graduate degree programs to approximately 2,400 students. Lenoir-Rhyne University seeks to liberate mind and spirit, clarify personal faith, foster physical wholeness, build community, and promote responsible leadership for service to the world. Affiliated with the Evangelical Lutheran Church in America (ELCA), Lenoir-Rhyne is open to people from all religious and non-religious backgrounds.

Non-Discrimination and Equal Opportunity Policy

Lenoir-Rhyne University is committed to providing a workplace and educational environment, as well as other benefits, programs, and activities that are free from discrimination, harassment and retaliation.

LR is committed to creating a safe campus environment for all members of the LR community, including, but not limited to, those who identify as transgender and gender non-conforming. To that end, LR does not discriminate on the basis of race, religion, color, sex (including sex stereotypes and sex characteristics), ethnicity, national origin, physical or mental disability, age, marital status, pregnancy or related conditions, sexual orientation, gender identity, gender expression, veteran or military status or any other characteristic or status protected by applicable law.

To ensure compliance with federal and state civil rights laws and regulations and to affirm its commitment to promoting the goals of fairness and equity in all aspects of the educational program, activity and employment, LR has developed internal policies and procedures that provide a prompt, fair and impartial process for those involved in an allegation of discrimination or harassment, and for allegations of retaliation.

LR values and upholds the equal dignity of all members of its community and strives to balance the rights of the parties in the grievance process during what is often a difficult time for all those involved. 

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