Graduate Assistant, Operations and Academic Recovery
Location: Hickory, North Carolina
The primary responsibility of the Graduate Assistant (GA) for Operations and Academic Recovery is to assist BEAR Central in supporting current students and promoting their academic success. The GA assists with oversight of academic support services and student staff management. Additionally, the GA is responsible for supporting academic recovery initiatives and assisting with departmental needs. The GA supports student success initiatives as they pertain to the needs of BEAR Central.
Primary Duties and Tasks
- Work 21-25 hours a week during daytime hours in BEAR Central.
- Serve as a point of reception for students and visitors on the second floor of the library and provide front desk coverage as needed.
- Assist with the peer tutoring program, including the tutor pairing process, tracking data related to these pairings, and assisting with SI and/or group tutoring sessions.
- Assist with the study hall program during the fall and spring semesters, including monitoring attendance and supporting students with sign-in.
- Assist front desk staff and address job-related questions, including scheduling conflicts.
- Meet one-on-one with students whose academic challenges are better addressed outside of a group setting and serve as an academic coach for graduate and undergraduate students.
- Develop working knowledge of the TracCloud platform and assist students and tutors with scheduling and reporting.
- Assist graduate and undergraduate students in the Academic Recovery Program with developing academic plans, setting goals, and maintaining accountability, and participate in co-curricular workshops.
- Assist with the management process for student staff, including the reconciliation of time sheets.
- Assist with CRLA requirements by conducting tutor and academic coach training.
- Work at promotional events on campus as needed and complete basic administrative tasks, including copying, filing and data entry.
- Be flexible to work daytime and evening hours. Hours are to be determined based on the needs of the department.
- Perform other duties as assigned.
Required Qualifications
- Admission to a graduate program at Lenoir-Rhyne.
- CRLA Academic Coach certification (acquired in fall semester)
Preferred Qualifications
- Passionate about Lenoir-Rhyne University and enthusiastic about sharing this impression with current students.
- Professional and engaging phone, email and face-to-face communication skills.
- Professional appearance and representation of Lenoir-Rhyne University.
- Highly detail-oriented with excellent organizational skills.
- Ability to multi-task and prioritize.
- Ability to work collaboratively with others in a small office environment.
- Self-reliant and proactive; ability to work with minimal supervision.
- Demonstrated experience with social media and multimedia creativity.
- Experience with database management.
- Proficient in MS Office products.
- Scheduling flexibility, including working Sunday hours to support current study hall needs.
Visa sponsorship is not available for this position.