Operations Assistant - HKY

Location: Hickory, North Carolina 

The Processing Assistant works as part of a team to ensure that enrollment management data related processes are carried out in the most efficient and accurate manner possible. This individual will assist with all application and deposit processing functions for the Office of Admission. This role is responsible for the day-to-day data processing for all stages of the admissions process, incoming and outgoing mail, works within the customer relationship management system (CRM) and serves as tertiary or backup responders to incoming call management.

In addition, this person answers questions from the applicants and parents periodically. The processing assistant must demonstrate attention to detail, ability to independently prioritize and take initiative, be creative, possess a sense of humor, the ability to work well independently and in a team, and manage multiple responsibilities concurrently.

Typical Duties 

  • Execute daily data processing imports via a variety of databases for graduate and undergraduate admission offices
  • Troubleshoot data and system errors to ensure data integrity
  • Ensure integrity and accuracy of data via regular quality checks and other methods.
  • Download, process, and complete applications (through the CRM and from 3rd party vendors) for all degree programs
  • Process and attach supplemental electronic documents for all degree programs.
  • Download data files from the CRM and upload data into student information system, PowerCampus, at point of admission.
  • Process relevant payments, including, but not limited to, application fees and enrollment deposits for applicants.
  • Manage the inventory of all materials associated with recruitment communications (i.e. printed materials, letterhead, envelopes).
  • Print correspondence and labels to ensure timely mailing of print communications.
  • Take responsibility for developing an understanding of the admissions/enrollment process in order to assist other staff and students.
  • Provide excellent communication on the phone including voicemail and via email.
  • Support campus event days as needed (minimum 4 hours, overtime will be paid).
  • Coordinate specific projects or events as assigned by directors/assistant directors.

Keys Skills and Requirements

  • Associates Degree Required (Bachelor’s Degree Preferred)
  • Exceptional computer skills, evidence of ability to learn new systems.
  • Exceptional communication skills, dealing with a wide variety of constituents
  • Exceptional organizational skills
  • Ability to maintain confidentiality
  • Ability to multi-task required

Physical Requirements

  • Requires lifting and transporting up to 40 pounds.

Division: Mission, Engagement and Innovation, Office of Admission
Reports to: Assistant Director of Admission
Hourly, Non-exempt


Contact Information
One file only.
256 MB limit.
Allowed types: pdf, doc, docx.
One file only.
256 MB limit.
Allowed types: pdf, doc, docx.