The Financial Aid Counselor position assists university admission staff in identifying, enrolling and retaining motivated and qualified students who are committed to leadership, the liberal arts and a desire to develop as a whole person. The position helps students seeking resources to achieve their educational goals. The person in this role is energetic and demonstrates initiative, creativity, a sense of humor, the ability to work well independently and in a team and manages multiple responsibilities concurrently.
Description of Duties and Tasks
- Responsible for daily operations related to the administration of all federal, state, and institutional aid, including, but not limited to, federal/state grants and federal loans.
- Manage special projects and/or on-going activities as assigned by any Division Director or Associate Director.
- Respond with “sense of urgency” to all questions and/or concerns.
- Foster and maintain a positive atmosphere to ensure all interactions are handled with the highest level of professionalism and customer service.
- Responsible for processing student financial aid awarding.
- Proficient in all standard procedures of enrollment management.
- Counsel students, parents, and legal guardians on Title IV, State, and Institutional aid availability and/or eligibility requirements.
- Counsel Service Members (in conjunction with VA Benefits Coordinator) on Title IV, State, and Institutional aid availability and/or eligibility requirements.
- Responsible for compliance to all federal and state regulations and institutional policies.
- Conduct financial aid presentations at prospective student events on campus and in the community.
- Help coordinate short- and long-range planning of office function and flow.
- Provide leadership and assist with supervision and training for counselors, support staff, and student workers.
- Assist in the completion of federal and state reports and surveys as well as division statistical reports and projections.
- Assist with periodic review and development of division policies and procedures.
- Develop an advanced work ethic and demonstrate the ability to prioritize and attention to detail.
- Serve on university and division committees as appropriate.
Required Knowledge, Skills and Abilities
- Bachelor’s degree required
- Minimum of three years related experience
- Exceptional computer skills; PowerFAIDS experience preferred
- Exceptional communication skills, dealing with a wide variety of constituents
- Ability to remain confidential
- Demonstrate planning and exceptional organizational skills
- Ability to think strategically and multi-task required
- Multilingual candidate’s desirable
- Flexible hours (occasional evening and weekend work required)
- Excellent team building, customer service and leadership skills
Position Title: Financial Aid Counselor - Financial Aid
Wage Class: Salaried, exempt
Reports to: Director of Financial Aid