Position Title: Coordinator of Peer-Learning Assistance & Student Success Advisor/Coach
Division: Office of Academic Affairs
Wage Class: Salaried, exempt
Reports to: Executive Director of Student Success and Retention
General Description/Primary Purpose
Reporting to the Executive Director of Student Success and Retention, the Coordinator of Peer-Learning Assistance, is responsible for the management, development, and direction of peer-led academic assistance services and other academic support programs designed to impact student success. Primary tasks include: supporting the instructional enterprise by hiring, training, and supervising peer-learning assistants (e.g., tutors, academic coaches, etc.); maintaining academic support programs including, but not limited to, the university’s study hall program; creating and implementing a comprehensive system of performance observation and evaluation of student employees; actively engaging faculty and staff to promote collaboration and participation in academic support programs; marketing these academic support programs to students; and researching and developing innovative approaches to academic support. This position will also carry a small case load of at-risk and probationary students as assigned.
Coordinator of Peer-Learning Assistance (75%)
- Build effective partnerships with academic departments, faculty, and staff to ensure the planning, implementation, and evaluation of academic support programs, resources, and tools meet the needs of the campus community.
- Hire, supervise and evaluate peer- learning assistants (e.g., tutors).
- Develop, manage, and execute coordinated, on-going training opportunities for peer-learning assistants.
- Design the structure and staffing for the study hall program.
- Work with other Lohr Learning Commons (LLC) stakeholders to execute all operational aspects of the LLC, including, but not limited to, the day-to-day administrative functions of individual and group tutoring, workshops, review sessions, event planning, marketing, and budget maintenance.
- Oversee the daily use of software(s) used to collect data, communicate among staff (e.g., student tutors, SI Leaders, LLC staff, etc.) and prepare periodic departmental reports.
- Provide annual assessment for academic assistance programs, including, but not limited to, the peer-tutoring program.
Student Success Advisor/Coach (25%)
- Support the success of special populations of students including students on academic warning and probation as assigned by providing proactive coaching and guidance.
- Proactively monitor student progress and performance, analyze problem areas, forecast solutions and conduct intervention strategies.
- Make timely referrals for personal or academic issues as appropriate, and engage in on-going contact with faculty as needed.
- Operate for advisees as a hub for all relevant spokes (other student services) by working in a prompt and coordinated fashion with other staff (e.g., health/wellness, residential life, financial aid and career services, faculty advisors, etc.) to support students facing personal or academic challenges.
- Teach one section of a “College Success” course designed to support students on academic probation.
- Serve as constant and immediate source of support for advisees. Be available for parent/family inquiries as appropriate.
- Assist advisees with establishing, reviewing and revising academic and co-curricular goals.
- Master’s degree in Counseling, Higher Education Student Services, Teaching or similar field.
- Experience in higher education; preferably classroom teaching, and/or academic support.
- Demonstrated understanding of best practices in designing and executing peer-learning assistance programs.
- Proven ability to work across organizational boundaries and demonstrated ability to communicate effectively with a wide range of campus constituencies.
- Proficiency in using Microsoft Office, student records systems and social media and web communications.
- Evidence of strong interpersonal, written, and oral communication, dealing with a wide variety of constituents.
- Evidence of strong planning and organizational skills.
Lenoir-Rhyne University is a co-educational, private comprehensive liberal arts institution founded in 1891, with its traditional campus located in Hickory, North Carolina, a town of over 40,000, and additional campuses in Asheville and Columbia, SC. Situated in the foothills of the Blue Ridge Mountains, Lenoir-Rhyne is about an hour drive from Charlotte, Winston-Salem, and/or Asheville. By combining the liberal arts with professional studies, the University joins a rich foundation in the arts, humanities, social sciences, languages, religion, and natural sciences with over 50 undergraduate majors and over 25 master’s degree programs. With record enrollments each of the last eight years, the institution now enrolls over 2500 students at its three locales, and it anticipates continued managed enrollment growth over the coming years as it expands upon its mission. In pursuit of the development of the whole person, Lenoir-Rhyne University seeks to liberate mind and spirit, clarify personal faith, foster physical wholeness, build a sense of community, and promote responsible leadership for service in the world.
Affiliated with the Evangelical Lutheran Church in America (ELCA), Lenoir-Rhyne promotes a diverse campus open to people from all religious backgrounds. It is an EOE/AA employer under all applicable civil rights laws. Women and minorities are encouraged to apply.